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Are You Making These Mistakes in Getting the Results You Want?

At times, we all need to get someone else to make a decision. Whether it’s about signing off on a project, buying our product or service, or making reservations for ...

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Who Wins? Influencing for Mutual Benefit

It could have happened to anyone. I was on a rare visit to a mega shopping mall to exchange a Christmas gift. There in the middle of the shoppers, displays, ...

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Fair Exchange

What is "fair" and why does it matter?Joan, who works as a professional organizer, was puzzled when she would offer to help someone out at no charge, then they wouldn’t ...

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