Negotiation

Who Wins? Influencing for Mutual Benefit

It could have happened to anyone. I was on a rare visit to a mega shopping mall to exchange a Christmas gift. There in the middle of the shoppers, displays, ...

Continue reading...

Fair Exchange

What is "fair" and why does it matter?Joan, who works as a professional organizer, was puzzled when she would offer to help someone out at no charge, then they wouldn’t ...

Continue reading...

Communicators’ Rule No. 1

What is the biggest obstacle we face when we are dealing with a communication breakdown? Whether it's the spouse not doing XYZ when they said they would, the boss who ...

Continue reading...
Close
loading...